Support
Need help with your account, a subscription, or something not working as expected? Email us at support@nerune.app — for billing or restore issues, please include the email address linked to your Apple ID so we can look into it faster.
Frequently asked questions
- How do I delete my account?
- Open Nerune, go to Profile → Settings → Delete Account, and confirm. This permanently removes your account, fragrance profile, collection and journal data.
- How do I cancel my Premium subscription?
- Subscriptions are managed through Apple, not inside Nerune directly: on your iPhone, open Settings → [your name] → Subscriptions → Nerune, then cancel. Access continues until the end of the current billing period.
- I was charged but don't see Premium features — what do I do?
- Open Nerune, go to Profile → Restore Purchases. This re-syncs your subscription status. If the issue persists, email us with your Apple ID email and we'll help directly.
- The daily recommendation isn't showing the right weather.
- Check that Nerune has location permission (iPhone Settings → Nerune → Location). If you'd rather not share location, the app falls back to a seasonal recommendation instead.
- Can I use Nerune on Android or the web?
- Not yet — Nerune is currently iOS-only. Join the waiting list on the homepage to hear about future platform updates.